Privacy Policy

Alright, so here's what we're collecting and why we need it:

Personal Details

Your name, email, phone number, address - the basics. We need this stuff to set up your membership, send you class schedules, and reach out if there's something you gotta know about.

Health & Fitness Info

When you fill out that health questionnaire (yeah, the one everyone tries to skip), we're collecting info about injuries, medical conditions, fitness goals. Our trainers need this to keep you safe and design programs that actually work for YOUR body. We're not gonna push someone with a bad knee into box jumps, y'know?

Payment Information

Credit card details, bank info for direct debits, transaction history. We process payments through secure third-party providers - we don't actually store your full card numbers on our systems.

Usage Data

Check-in times, which classes you attend, equipment you use, personal training session notes. This helps us understand what's working and what's not, plus it lets us celebrate when you're crushing your goals.

Website Activity

IP addresses, browser type, pages visited, how long you stick around. Standard internet stuff that helps us fix bugs and make the site less annoying to use.

We're not collecting this stuff just to have it sit in a database somewhere. Here's what we actually DO with it:

• Running Your Membership: Processing payments, managing your account, scheduling sessions, tracking attendance. The day-to-day operations stuff.
• Personalized Training: Our coaches use your health info and fitness goals to create programs that fit YOU. Cookie-cutter workouts don't cut it here.
• Communication: Sending class updates, schedule changes, maintenance notices, occasional promotions. We try not to spam you - our inbox is full enough as it is.
• Safety & Emergency: If something goes down during a session, we need your emergency contact and health info ready to go.
• Improving Our Services: Analyzing trends to figure out what classes to add, when to schedule them, what equipment we need more of.
• Legal Obligations: Sometimes we gotta keep records for tax purposes, liability protection, or because the law says so.

We're not selling your data to sketchy marketers or using it for anything weird. That's a promise.

We don't just hand out your info to anyone who asks. But there ARE a few situations where we share it:

Service Providers

Payment processors, email platforms, booking systems - the tech that keeps us running. These companies have their own privacy policies and are contractually required to protect your data.

Healthcare Professionals

If you're working with one of our nutrition consultants or physical therapists, we might share relevant health info with them. Always with your permission first, though.

Legal Requirements

If the law requires it, if there's a court order, or if we need to protect someone's safety - yeah, we'll share info then. Hasn't happened yet, but we gotta mention it.

Business Transitions

If we ever sell the business or merge with another gym (not planning on it, but you never know), your data would transfer to the new owners. You'd be notified if this ever happens.

What we DON'T do: Sell your data to third parties, share your personal info on social media without permission, or give out your contact details to other members who ask for them.

Security isn't just for our front door locks. We take digital security pretty seriously too:

• Encryption: Your data is encrypted both when it's moving around the internet and when it's stored on our servers. SSL certificates, secure connections - all that good stuff.
• Access Controls: Only staff who actually need access to your info can see it. Our front desk team doesn't need to see your medical history, and our trainers don't need your credit card details.
• Regular Updates: We keep our systems patched and updated. Those annoying security updates? Yeah, we actually install them.
• Secure Facilities: Physical files are locked up. Our server room isn't just sitting there with the door open.
• Staff Training: Everyone who works here gets trained on privacy and security. They know what they can and can't do with member data.

Look, no system is 100% hack-proof - anyone who tells you otherwise is lying. But we do everything reasonably possible to keep your info locked down tight.

If there ever IS a data breach (knock on wood), we'll notify you ASAP and let you know what happened and what we're doing about it.

Under Canadian privacy law, you've got some rights when it comes to your personal data. Here's what you can do:

Access Your Data

Wanna see what info we have on you? Just ask. We'll provide you with a copy within 30 days (usually faster, but legally we've got 30).

Correct Inaccuracies

If something's wrong - we've got an old phone number or your address is outdated - let us know and we'll fix it.

Delete Your Data

Want us to delete your info? We can do that, with a few exceptions. We gotta keep some records for legal and accounting purposes (usually for about 7 years). But anything beyond that, we'll wipe it.

Opt Out of Marketing

Don't wanna get our promotional emails? There's an unsubscribe link at the bottom of every message. Or just tell us and we'll remove you from the list.

Withdraw Consent

If you've given us permission to use your data for something specific (like sharing your transformation photos), you can take that permission back anytime.

To exercise any of these rights, shoot us an email at info@lumirionvoid.info or swing by the front desk. We'll need to verify your identity first (can't just hand out member data to anyone who asks), but then we'll get you sorted out.

Yeah, we use cookies. Not the chocolate chip kind (though we wish). These are little bits of data that help our website work better.

Essential Cookies

These keep you logged in, remember your cart when you're booking classes, that sort of thing. Can't really turn these off without breaking the site.

Analytics Cookies

We use tools like Google Analytics to see how people use our site. Which pages get the most traffic, where people are clicking, how long they stick around. Helps us make the site less annoying to navigate.

Marketing Cookies

These track whether you came from an ad, which helps us figure out if our marketing is actually working or if we're just throwing money into the void (pun intended).

You can control cookies through your browser settings. Most browsers let you block them entirely, though that might make some features wonky. Your choice, though.

We don't use cookies to track you across other websites or build creepy profiles about your browsing habits. We've got better things to do.

Look, things change. New laws get passed, we adopt new tech, we figure out better ways to do things. When we update this policy, here's what'll happen:

• We'll update the "Last Updated" date at the top of this page
• If it's a big change that affects how we handle your data, we'll send you an email or post a notice at the gym
• The updated policy gets posted here on our website
• For major changes, we might ask for your consent again

We recommend checking back here every now and then, especially if it's been a while. We'll keep the language straightforward - no sudden shifts to confusing legal jargon.

Got questions about this privacy policy? Something unclear? Think we messed something up? We're here to talk.

We'll get back to you within a couple business days. Usually faster, but life happens.

Privacy Commissioner of Canada: If you're not satisfied with how we handle your privacy concerns, you've got the right to file a complaint with the Office of the Privacy Commissioner of Canada. We'd prefer to work it out directly first, but that option's always there.